Pain Points, Goals, & Metrics
The pain points extracted from the experience map were mainly focused on simplifying the experience for the user. In this case, finding the solution to split the bill among friends, and family. Ultimately, this application was meant to not disturb the user's experience. Once the pain points were targeted, the main goal was to upload receipt, bill quick, being able to split their bill among friends tip, send or request money without getting fees.
Two scenarios and storyboards were created based on personas, pain points, and goals. These four scenarios show the possible interactions from the user and application. Moreover, the scenarios and storyboard demonstrate the goals and solutions that the user may encounter.
User testing # 1:
2 Participants & observations
After using the paper-fidelity wireframes, I have decided to make a few adjustments on the "splitting bill" feature by simplifying its usability and interface for an easier interactivity.
This was my initial round and tested a variety of interface styles using different concepts to make the task easier and understanding what types of interfaces user’s found appropriate. This was followed up by short feedback to understand not only their pain points but what they wanted to see within the application
Low Fidelity Prototypes V2
In this part of the process I was able to get valuable feedback from users by using the poll platform installed in instagram. In this case, I utilized this medium to conduct A/B Testing for icons, menu bar, and lay outs.
User testing # 2:
2 Participants & observations
After using the low-fidelity wireframes, I have decided to make more adjustments on the "splitting bill" feature and adding more interactivity to the feed/comment section.
My goal in this part of the process was to use the A/B testing for the new interfaces and icons for development. The user was able to select the icons that were closely associated with the tasks. Finally, by comparing the consistency of the user's intuition when given tasks. This helped me to develop a more efficient product and surrounding my focus in the areas the user pointed out.
High Fidelity Prototypes:
With user research and iterations, I progressed from low-fidelity to high-fidelity prototyping. I aimed to take our user-driven concept to a professional product with the three testing methods found below.
User testing # 3:
2 Participants, A/B testing, More Feedback
After the second round of usability, the new high-fidelity wireframes included new improvements but the splitting unfamiliar patterns causes some decision fatigue.
After receiving more feedback from the users, I was able to continue to make the new adjustments and attempt to make a more cohesive product. I found the A/B testing has been useful in my design process by constantly receiving feedback which helped a lot to stay focus on the pain points.
Split was built to meet user needs and address current pain points with splitting the bill. Using an iterative design process, I was able to narrow our design down to the critical features. I used After Effects, and Adobe XD to demonstrate some of the functionality.
After the usability tests and iterations made during the process. The scanning feature was the easiest solution to start the procedure of splitting the bill.
One of the most helpful features when it comes to selecting the items with a click.
The solution I found to maximize the users experience was the implementation of the tip in the same page as the splitting is happening.
After selecting the items and tip, the user is taken to the review section where he or she will make adjustments if necessary.
An additional feature was added based on the usability tests and the what the user wanted to see. This will allow to communicate with other friends and see the rates given to the place.
The contacts section was the easiest to create based on the user's feedback and usability tests.
An additional motion graphic was added to confirm that the money was sent or received.
What is the application solving?
This app is making splitting bills easier and convenient when going out to places.
